PRIVACY POLICY

Last updated: May 2026

1. Information We Collect

We collect personal information that you voluntarily provide to us when you make a booking, complete our website contact form, request an invoice, or coordinate an installation or IT service.

Additionally, if you contact us in general via email, phone, text message, or social media, we may store your contact details and communication history in our business records for future reference and customer support.

This information includes:

  • Contact Data: Your name, phone number, mobile number, email address, physical service address, and billing address

  • Technical Data: Device details, operating systems, and network configurations required to perform IT troubleshooting.

  • Business Data: Company names and invoice details for commercial clients or contractor agreements.

2. Remote IT Support & Customer Data Access

While providing home IT support services, we may use secure remote desktop software (Zoho Assist) to connect to your device, or we may work on your equipment in person.

  • Consent: We will never access your device remotely without your explicit permission and a unique session key provided by you.

  • Data Handling: We operate under strict confidentiality. We do not copy, backup, browse, or store your personal files, photos, or data unless explicitly requested by you for data recovery purposes.

  • Credentials: Any temporary passwords provided to us should be changed by you immediately after the remote session is terminated.

  • Third-Party Security: Remote connection data transfers are encrypted and governed by the security protocols outlined in the Zoho Privacy Policy.

3. Automatically Collected Information (Cookies & Tracking)

When you visit our website, we automatically collect certain data about your device and site interaction using Google Analytics. This includes your anonymised IP address, browser type, and pages viewed. This data is used solely to monitor website traffic trends and improve site performance.

4. Payment Processing & Invoicing

We do not store or collect your payment card details. Transactions are handled securely via third-party providers or direct banking:

  • PayPal & Stripe: Online payments are securely processed through their respective encrypted platforms.

  • Bank Transfer / Invoice: Information sent via direct bank transfer for invoiced work is processed securely through our business banking institution.

5. How We Use and Share Your Information

We use your data strictly to perform the following business operations:

  • Providing home IT support, troubleshooting, and consulting services.

  • Coordinating and completing small appliance installation services.

  • Communicating via our website contact form or direct communication channels to answer your enquiries.

  • Generating invoices, processing payments, and maintaining tax records.

  • Sending promotional emails or marketing updates in the future (you can opt out at any time using the "unsubscribe" link provided in those messages).

We do not sell or rent your data. We only share information with necessary third parties (such as Google Analytics, Zoho, PayPal, Stripe, or corporate partners) directly involved in booking your installation to fulfill your requests.

6. Data Security

We take data security seriously. We employ industry-standard practices—including password protection, secure networks, and encrypted communication—to protect your personal information, communication history, and remote access sessions from unauthorized access, loss, or disclosure.

7. Your Rights

You have the right to request access to the personal data we hold about you, or to ask that your information be corrected, updated, or completely deleted from our systems.

8. Contact Us

If you have questions about this policy or wish to manage your data, please contact us at:

  • Business Name: FEW Services

  • Email: info@fewservices.com.au

  • Address: Unit 2 / 23 Stanton Road, Smithfield

    Queensland, Australia, 4878